What I did

• Conducted target audience analysis to understand what users actually need.

• Created prototypes in Figma, while simultaneously teaching my group members how to efficiently use the application.

• Conducted user tests to identify pain points in the user journey for further iteration.

• Iterated on UX copy, using intuitive terms that speak the user's language.

• Implemented a logical, fixed navigation that ensures the user always has control over the interface.

What I learned

By completing a crash course as an introduction to my education, I quickly gained a broad understanding of UX as a process, and came to appreciate the small details that make a service feel logical or frustrating

• I learned that Accessibility must be considered from the start, rather than an afterthought.

• Through user tests and target audience analysis, I became good at listening to other people and putting myself in their various situations and needs

• The project showed me how important it is to work iteratively — to test, evaluate, and improve in order to reach a design that truly meets the user's needs on a deeper level.